Prepare for every guest, before they arrive.
WelcoMe helps hotels deliver a seamless experience for disabled guests through accessibility audits, staff training, and real-time guest communication.
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The guests you're not ready for
US travellers with disabilities — and the families and companions who travel with them — spend over $100 billion on travel every year. They book hotels. They return to the places that get it right, and they tell others.
Most hotels aren't failing on intent. They're failing on preparation. The gap between wanting to be accessible and actually being ready for a disabled guest on any given Tuesday is where revenue, reputation, and loyalty are lost.
WelcoMe closes that gap.
Spent annually by US travellers with disabilities and their companions
Of hotel guests with disabilities have faced major obstacles
Growth in US accessible-travel spend over the last decade
Source: Open Doors Organization, 2024 (74% figure: Open Doors Organization / Harris Poll, 2024).
Four parts. One platform.
Audits, profiles, and training do the groundwork. Visits is where it all pays off.
Know what's actually accessible
A structured audit of physical, sensory, and operational barriers across your property. Findings you can track and improve, not a generic checklist nobody opens twice.
Always-current accessibility profile
A live profile guests can see before they book. Replaces the static PDF access guide that goes out of date the day it's published. Your team owns it; it stays current as the property evolves.
Train every department
Adaptive, spaced-repetition modules built for hospitality — reception, housekeeping, F&B. Short and focused, so knowledge sticks even with high staff turnover.
The moment it all comes together
When a guest is on the way, their access preferences become a pre-arrival briefing across every department that needs to know. Audits, profiles, and training pay off here.
Tomorrow, 14:00 arrival
Each department gets the part of the brief they need. No spreadsheet, no email chain, no surprises at check-in.
Chair ready at the desk. Streamline paperwork — long journey today.
Room 204. Bathroom grab rails confirmed. Extra blanket flagged.
Table 8 booked at dinner. Well-lit; large-print menu ready; face the guest when speaking.
Fits your workflow, not the other way around
WelcoMe sits alongside Opera, Cloudbeds, StayNTouch, or whatever PMS you run. It adds the accessibility layer — it doesn't replace anything in your stack.
Hotels already using WelcoMe
Marsham Court Hotel
Bournemouth
Independent hotel using WelcoMe to give guests confidence before they arrive. Accessibility information is live on their website, staff are trained through Adaptive Training, and guests can share access preferences ahead of their stay.
Crowne Plaza
Newcastle · IHG
Part of IHG's UK portfolio, using WelcoMe to provide a consistent, prepared experience for disabled guests across their front-of-house operation.
Ready to make your hotel accessible for every guest?
Whether you're a single property or a multi-site group, we'll show you how WelcoMe fits your operation.