Every constituency has 11,000+ disabled constituents. Setup takes 10 minutes and your team can start training the same day — all covered by the Scottish Government MSP contract, so there's no procurement and no budget sign-off.
16% of your constituents have a disability. Many have already stopped trying to engage — not because they don't need their MSP, but because an inaccessible surgery venue or a staff member who didn't know how to help told them, in effect, that this isn't for them. You rarely hear about it: the complaint isn't made, the caseworker is mid-rota, the person simply doesn't come back.
This is also a legal duty, not goodwill. The Equality Act 2010 requires your office to make reasonable adjustments for disabled constituents, and Scotland is committed to the UN Convention on the Rights of Persons with Disabilities (CRPD).
Built for the person actually running the office — managing part-time rotas, booking a different surgery venue most weeks, fielding calls with no context on who's phoning. WelcoMe gives your team the training, preparation, and data to serve every constituent with confidence.
Short, scenario-based modules designed for caseworkers. Built on spaced repetition so part-time staff actually retain what they learn.
Constituents share their access preferences once. The information follows them wherever they engage with you — office, surgery, event, or parliament.
Understand the accessibility landscape of your constituency. Anonymised data you can use in debates, committees, and constituent communications.
A constituency office isn't desk-bound — a different surgery venue most weeks, part-time staff on rota, calls with no context on the caller. WelcoMe goes where your team goes.
Traditional one-off awareness training loses 80% of its effectiveness within weeks. WelcoMe uses spaced repetition — short 5–15 minute modules delivered over time — so your team builds lasting confidence around casework and part-time rotas.
Social model of disability. Language. Attitudes. The fundamentals every caseworker needs.
Legal rights. Practical handling. Supporting guide dog and assistance dog owners.
Sensory considerations. Communication approaches. Reducing overwhelm.
Guiding technique. Document formats. Technology and communication.
BSL awareness. Lip reading tips. Loop systems. Phone alternatives.
Recognising distress. Supporting constituents in crisis. Appropriate boundaries.
WelcoMe is available to all MSPs through the Scottish Government contract. No procurement needed, no budget approval required.
Billed annually — one flat fee for your whole team. No monthly plan, no per-seat charges.
MSPs already using WelcoMe with their teams to reach disabled constituents.
Sign up your team and you can be training by tomorrow — or book a call and we'll walk you through it.
Constituency and Regional MSPs both welcome. Takes a few minutes, and you can invite your team straight after.
Sign up your teamQuestions first? Email hello@wel-co.me.
Available through the Scottish Government MSP Accessibility Programme. No budget approval needed.
Prefer to talk it through first? Pick a time that suits and we'll take your team through setup.
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