Transform Your Customer Experience
Empower Your Business with WelcoMe Customer Success Software
Our intuitive SaaS platform equips your staff with the real-time information and tools they need to confidently and respectfully assist every customer, including those with disabilities.
Drive loyalty, enhance your reputation, and open your doors to a wider community of customers
Are You Truly Ready to Welcome Every Customer in Ireland?
Many businesses strive for inclusivity, but unknowingly create barriers for customers with disabilities.
This can lead to lost revenue, missed opportunities to build loyalty, and a feeling of exclusion for a significant part of the community.
Without the right tools, staff may lack confidence or awareness, leading to inconsistent service and potentially failing to meet the expectations outlined by initiatives like the European Accessibility Act
WelcoMe: Your Partner in Proactive Accessibility
WelcoMe bridges this gap.
Our software provides your team with discreet, advance notice of a disabled visitor's arrival and their specific needs, allowing for a prepared, dignified, and positive service experience every time.
Why Businesses Choose WelcoMe
Boost Customer Loyalty
Show your commitment to inclusivity and create memorable, positive experiences that turn disabled customers and their families into loyal patrons.
Empower your staff
Give your team the confidence and information they need to assist all customers effectively, reducing anxiety and improving job satisfaction
Enhance Your Reputation
Stand out as a leader in accessibility.
Positive word-of-mouth and feedback can showcase your venue as truly welcoming.
Support Your Compliance Efforts
Proactively address the European Accessibility Act by implementing practical solutions that make a real difference
Simple to Implement, Powerful in Impact
See how WelcoMe seamlessly integrates into your daily operations
Step 1
Easy Onboarding
Get your venue set up on the WelcoMe platform in minutes.
We provide all the support you need.
Step 2
Receive Visitor Insights
Staff get timely, discreet notifications via WelcoMe on any device.
Detailing an visitor's ETA and specific accessibility needs.
Step 3
Provide Confident Service
Ready with the information, your team can offer proactive, personalised, and dignified assistance, making every visitor feel truly welcomed and valued.
Step 4
See the Positive Impact
Enhance customer satisfaction, receive positive feedback, and build a reputation as an accessible and caring business.
Join a Growing Network of Inclusive Venues
“By incorporating WelcoMe into our libraries it gives residents and visitors an even better experience making them feel comfortable entering and when being in the building.”
Holly Igglesden City of Westminster Council
"The technology should also be permanently implemented at all retailers, businesses, medical facilities, music venues, arts centres, and more. WelcoMe facilitates disabled people’s full participation in society as valuable customers and consumers."
Sulaiman R. Khan - WelcoMe user
Key Features That Empower Your Business
Real-time Visitor Alerts
Instant notifications to staff devices when a WelcoMe user books or has arrived, detailing their ETA and specific needs
Customisable Profile
Showcase your accessibility features (accessible toilets, hearing loops, quiet spaces) directly to users before they visit
Staff Training Resources
Access to tips and best practices for disability awareness and inclusive customer service, integrated into the platform
Feedback & Analytics
Gather anonymised feedback on accessibility experiences to continuously improve your service
Supporting Your Commitment
WelcoMe & The European Accessibility Act
Don't risk non-compliance. WelcoMe empowers your business to effortlessly meet crucial EAA service requirements by enabling visitors with disabilities to share their specific needs in advance.
Go beyond mandates to deliver exceptional, personalised experiences that foster loyalty and open your doors to everyone.
WelcoMe is a practical tool that helps your business not only meet but exceed these expectations, demonstrating a proactive approach to inclusion and social responsibility.
Become a WelcoMe Venue in Ireland Today
Join the movement towards a more accessible Ireland.
Let us show you how WelcoMe can benefit your customers, your staff, and your business
Empowering Individuals Across Ireland
The WelcoMe app is free for users, allowing individuals with disabilities to share their accessibility needs with participating venues before they visit, ensuring a smoother, more dignified experience.