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Tell us about your accessibility needs and preferences with WelcoMe. Feeling unsure about what to expect before travelling with Northlink Ferries? No worries! WelcoMe is here to make your experience smooth, informative, and stress-free.
Enjoy a personalised experience: WelcoMe helps the team anticipate your needs and provide personalised assistance, ensuring a smooth and enjoyable trip. Share as much or as little as you want: It’s up to you! Tell them about any mobility, sensory, communication, or other access requirements you have
Enhance your visit to Northlink Ferries terminals
Use WelcoMe to personalise your trip and feel confident when travelling from one of terminals at Northlink Ferries
What makes WelcoMe unique:
Focuses on accessibility: WelcoMe goes beyond just awareness, providing concrete information on access, facilities, and any potential barriers around your trip
Empowers customers: Disabled travellers have the ability to specify their needs and preferences in advance, ensuring a comfortable and stress-free shopping experience.
Elevating customer service: Champions equipped with disability awareness deliver exceptional service, catering to individual needs.
Northlink is leading the way in disability inclusion. With WelcoMe, they are setting a new standard for accessibility and creating a truly inclusive travel experience for everyone.
Your information is confidential: We treat your privacy with respect. Staff see only what they need to know to provide you with excellent service.
User reviews
“I have been using the WelcoMe App throughout lockdown, I love how confident it makes me feel - even in places I haven’t visited before. WelcoMe have helped me to get out. There is a purpose in going out if you know that you can get help and not struggle to find somewhere to sit or find a member of staff and I think that is really important. It would be too easy to become housebound, ordering online and missing out on interaction with other people.”
ANN
"What I love about WelcoMe is that it is a piece of technology that isn’t trying to be the solution in itself. It is a piece of technology that is providing real people with the information they need to have better customer service experiences. I can share the right level of information with a venue that I want to visit and they can use that information to expect my arrival, to be more disability confident with regards to me or anyone else with a disability, whether sight loss or something else. And then I can arrive and have a much better experience using that venue."
MATTHEW
“I tell everyone I see that this is a fantastic useful app that is free for the user to download. That gives many people who want to be independent of the opportunity to go places and receive the best quality experience. Customer service that is second to none is rare but change is coming through WelcoMe.”