to
Enhance your visit to services and libraries
Use this web page to personalise your visit and feel confident when visiting venues at the City of Westminster
Click on the venues below that you would like to visit and learn more about how the City of Westminster can make your experience accessible and amazing
How to use WelcoMe
1. Click on venue you would like to visit below where you can find more information and venue access.
2. Click on ‘Plan a visit’. If you don’t have an account yet, sign up and complete your accessibility profile.
3. Share your access needs, requirements and what help you may need.
4. The venue will get notified so the team can make sure they are prepared to greet you and have what you need ready for you.
5. On the day of the visit, once you are at the venue click on ‘Arrive’ and they will get a notification and be with you shortly.
Enjoy your enhanced experience!
The reception team will know relevant information in advance of your visit provided by leading charities in the relevant areas
User reviews
“I have been using the WelcoMe throughout lockdown, I love how confident it makes me feel - even in places I haven’t visited before. WelcoMe have helped me to get out. There is a purpose in going out if you know that you can get help and not struggle to find somewhere to sit or find a member of staff and I think that is really important. It would be too easy to become housebound, ordering online and missing out on interaction with other people.”
ANN
"What I love about WelcoMe is that it is a piece of technology that isn’t trying to be the solution in itself. It is a piece of technology that is providing real people with the information they need to have better customer service experiences. I can share the right level of information with a venue that I want to visit and they can use that information to expect my arrival, to be more disability confident with regards to me or anyone else with a disability, whether sight loss or something else. And then I can arrive and have a much better experience using that venue."
MATTHEW
“I tell everyone I see that this is a fantastic useful app that is free for the user to download. That gives many people who want to be independent of the opportunity to go places and receive the best quality experience. Customer service that is second to none is rare but change is coming through WelcoMe.”