to
Enhance your visit to Westfield London
Use this web page or the free WelcoMe app to personalise your visit and feel confident when visiting Westfield London
Click on the link below and learn more about how Westfield London can make your experience accessible and amazing
Visit Us
Westfield London Ariel Way, London, W12 7GF
Center Opening Hours
Monday – Saturday 10 am – 9 pm
Sunday 12 pm - 6 pm
Guest services opening hours
xxxxx
Phone
(+44) xxxxxxxxxxx
General Information
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Accessibility Information
Accessible rooms
Accessible toilet
Assistance at entrance
Hearing loop
Lift
Low counter
Meet & Greet
Quiet room
Sensory room
Step-free access
Wheelchair ramp
Wheelchair accessible
Assistance Provided
We can meet you at the access doors from the carpark and provide any assistance you require.
xxxxxxx
Make an account and plan your enhanced visit
How to use WelcoMe
Setup your profile
Create an account online or download the app
Set up your personalised accessibility profile
Search on the list
Click on Westfield London and check accessibility features
Plan a visit and indicate the assistance you require
Visit and repeat
Westfield London will get notified when you are arriving
Enjoy your personalised service and give feedback
The Guest Services team will know relevant information about your disability or condition in advance of your visit provided by leading charities
User reviews
“I have been using the WelcoMe App throughout lockdown, I love how confident it makes me feel - even in places I haven’t visited before. WelcoMe have helped me to get out. There is a purpose in going out if you know that you can get help and not struggle to find somewhere to sit or find a member of staff and I think that is really important. It would be too easy to become housebound, ordering online and missing out on interaction with other people.”
ANN
"What I love about WelcoMe is that it is a piece of technology that isn’t trying to be the solution in itself. It is a piece of technology that is providing real people with the information they need to have better customer service experiences. I can share the right level of information with a venue that I want to visit and they can use that information to expect my arrival, to be more disability confident with regards to me or anyone else with a disability, whether sight loss or something else. And then I can arrive and have a much better experience using that venue."
MATTHEW
“I tell everyone I see that this is a fantastic useful app that is free for the user to download. That gives many people who want to be independent of the opportunity to go places and receive the best quality experience. Customer service that is second to none is rare but change is coming through WelcoMe.”
KAREN
Make an account and plan your enhanced visit
