helps to deliver excellent customer experiences to all your visitors
WelcoMe specialises in making face-to-face transactions between staff teams and disabled people as informed, anxiety-free and friendly as possible
Cloud-Based Platform
WelcoMe is a cloud-based customer service platform solution that enables disabled visitors to plan assistance in advance of arriving at a venue.
Visitor Management
Enables you to manage, understand and assist your disabled and vulnerable customers as per their requirements and needs.
Communication Tool
Direct communication improving the relationship between the staff and the visitor and builds a foundation for a future visits.
Inclusive Service
Promotes inclusion and equality at its core and recognises that all parties need support and prepared for your visitor’s arrival.
“I have been using the WelcoMe App throughout lockdown, I love how confident it makes me feel - even in venues I haven’t visited before”
Elizabeth, East Lothian
How can WelcoMe help?
The only solution that combines enhanced user communication, in-the-moment training solutions, user-journey detail and proximity aware technologies
Make your customer service exceptional
WelcoMe improves the overall experience by enabling your disabled visitors to communicate their needs and requirements in advance of arriving at a venue.
Raise your staff’s confidence around accessibility
WelcoMe empowers your staff to deliver excellent customer service. The platform enables you to seamlessly manage, understand and assist your disabled customers.
Provide immediate staff training
WelcoMe provides in the moment accessibility training, hints and tips to your staff on how best to support your disabled visitors and customers.
Know your customers before they walk through the door
The platform is simple to use, helps you understand who your disabled visitors are and provides real-time support to your customer service staff before your visitors’ arrival.
Watch the video or book a demo to learn more
Don’t let poor customer service ruin your reputation
Venues where you can find a warm WelcoMe
St James Quarter
“We understand that visiting new places can cause stress and anxiety, which is why we have partnered with WelcoMe and Appointedd to provide this unique service and allow people to let us know their intention to visit in advance and express any support they may need.
“Delivering the very best service in a way which is specific to our visitors’ needs is at the heart of what we do, so we’re delighted to be able to offer the use of this innovative product and ensure everyone has an enjoyable and memorable experience.”
Nick Peel, Managing Director
Edinburgh Airport
“With over 80,000 people who could use this service travelling through Edinburgh Airport every year, many of them with “hidden” disabilities, we could not be in a better position to demonstrate this amazing service to the greatest number of people. We hope by doing so, we can promote Scotland as being the epicentre of this innovation”
GORDON DEWAR - Chief Executive of Edinburgh Airport
The Forge
“We care about our customers, so we are delighted to announce that we the first shopping centre in the world on WelcoMe App, so we can provide even better customer service to all our disabled customers whether their condition is visible or hidden. Being inclusive and accessible is really important to us and it will help us give the best service possible”
PAUL WISHART - Centre Manager
Get started today
If you're ready to start providing a more accessible and inclusive customer service for all your visitors