Privacy policy

Here at WelcoMe we’re totally committed to protecting the privacy and security of our app users and site visitors. 


As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. If you have any queries about how we use and protect your data, please drop us a line at hello@wel-co.me 

For all our services, the data controller - that’s the company responsible for your privacy - is Neatebox Ltd. 

How we collect and use your information

We use your information in a few different ways and are committed to protecting the privacy of our users.


Name, Contact & Personal Details

How we use your Name, Contact & Personal Details.

  • Creating a Profile

    • We use your details to create a profile which stores your data & enables access to the app.

    • Your profile is made up of the following information;

      • Username

      • Photo

      • Email Address

      • Disability Requirements 

      • Other Specific Requirements

    • This information is sought in line with Article 6 of the GDPR Requirements;

      • Consent – Article 6(1)(a) you give us consent to the processing of your personal data as part of the action of planning a visit to a venue and sharing your details for a visit. 

      • Contract – Article 6(1)(b) As part of the app function, the terms and conditions clearly state the processing that is necessary for the performance of a contract as part of the app.

    • The personal information you share in relation to your disability is classed as a special category as per Article 9(2)(a) – As part of the sign-up process, you give us explicit consent to share this information with a venue once you book a visit.

  • Sending you information by email about our services

    • We want to keep you up to date, but we’ll only do this with your permission via opting in to our marketing emails.

  • Sharing with venues

    • When you book a visit to a WelcoMe venue we will share your details to allow them to provide you great customer service, they may also use your data to share marketing updates and promotions, but only if you opt in to their marketing emails during the visit creation process. 

Your contact history with us


Anything you’ve said to us - for example on the phone, instant chat, social media or by email.

How we use your contact history

  • Provide customer service and support

    • We need to do this to perform our contract with you so we can provide the best customer service.

  • Staff training

    • So that when you contact us, our staff know how best to handle it.

Visit history and saved venue


Where you have visited, what you’ve saved and what your custom requirements for any visit


How we use your visit history

  • Provide customer service & support

    • We need to be able to see what you’ve done with venues to be able to help you with any issues.

Information about your phone or laptop and how you use our app or website.

You give us some information when you use our site or app. This includes your IP address, device type and your location. We can also see how you use our website and app.


How we use information about your devices

  • Improve our app and website

    • To make sure you get the best possible experience.

  • Location Data

    • Your location is needed, to share your location when you trigger your arrival at a venue. This makes sure you get the best possible customer service experience from venues that you visit.

  • We are the sole owner of the information collected on the Site and by using the App. We also anonymise and aggregate personal information (so that it doesn’t identify you) and use it for purposes including research, data analysis, improving our site and app and developing new products and services.

Sharing your information


We do not sell any of your personal information to any third party. That includes your name, email address or personal information.

We do share some of your data with the following as an essential part of serving you and in our capacity as controller in the interaction between you and the venues.

  • Venues where you've booked visits through the platform, to ensure they can fulfil the visit.

    • These venues may contact you in an operational capacity as part of their customer service to you and your visit requirements. 

    • They may also request your permission to use your information to send you marketing emails,(if you opt in to receive these) 

Where we do share your information with these venues they will process it in accordance with their terms and conditions. Please check with the relevant venue for more information, or contact us at hello@wel-co.me where we can provide further information.

We may also provide third parties with aggregated but anonymised information and analytics about our customers, but before we do so we’ll always make sure that it doesn’t identify you.

Marketing Messages


If you’ve given us permission, we’ll send you marketing messages by email to keep you aware of what we’re up to and how you can use our products.

If you want to stop marketing messages from WelcoMe.

You can stop receiving marketing messages us from any time:


By clicking the ‘unsubscribe’ link in any email

If you stop marketing messages, we’ll not stop service communications such as venue confirmation via our transactional email service.  

Keeping your information


We make every effort to ensure that our practices, procedures and systems comply with the relevant data protection legislation.

We’ll hold onto your information as long as you have your account, or as long as required to be able to provide the services to you. If you inform us that you no longer desire our service, we shall correct, update or remove your personal data provided to us.

Your Rights

You have several rights relating to your personal information:

  • The right to be informed of how we’re going to use your information

  • The right of access to the information we hold about you

  • The right to rectification of data that’s inaccurate about you

  • The right to erasure of your data in some circumstances

  • The right to restrict processing of your data

  • The right to data portability so that you can take it to another provider

  • The right to object to the processing of your data under certain circumstances

  • Rights in relation to automated decision making and profiling

Changes to this policy

We might change this policy from time to time to reflect any changes in how we’re processing your data. If we make any significant changes we’ll make that clear in the app and on our website. We may also contact you to let you know that we’ve made a significant change so that you can review the changes before you continue to use WelcoMe.


Cookies


We use cookies on our website and in our app.


Contact


If you have any questions at all about this policy or the site, or about how we use and process your personal information, please do not hesitate to contact us by e-mail at hello@wel-co.me or via our online chat support. 

Updated January 2022