Around 16,000 people in your constituency are disabled. WelcoMe gives your caseworkers the training to serve them with confidence, and the preparation to get it right before they arrive — at the office, at surgeries, and at events. From £59 a month, with a 14-day free trial and no card required.
16% of your constituents have a disability. Many have already stopped trying to engage — not because they don't need their MP, but because an inaccessible surgery venue or a staff member who didn't know how to help told them, in effect, that this isn't for them. You rarely hear about it: the complaint isn't made, the caseworker is mid-rota, the person simply doesn't come back.
This is also a legal duty, not goodwill. The Equality Act 2010 — and the Disability Discrimination Act 1995 in Northern Ireland — requires your office to make reasonable adjustments for disabled constituents, and the UK has ratified the UN Convention on the Rights of Persons with Disabilities (CRPD).
Built for the person actually running the office — managing part-time rotas, booking a different surgery venue most weeks, fielding calls with no context on who's phoning. WelcoMe gives your team the training, preparation, and data to serve every constituent with confidence.
Short, scenario-based modules designed for caseworkers. Built on spaced repetition so part-time staff actually retain what they learn.
Constituents share their access preferences once. The information follows them wherever they engage with you — office, surgery, event, or parliament.
Understand the accessibility landscape of your constituency. Anonymised data you can use in debates, committees, and constituent communications.
A constituency office isn't desk-bound — a different surgery venue most weeks, part-time staff on rota, calls with no context on the caller. WelcoMe goes where your team goes.
Traditional one-off awareness training loses 80% of its effectiveness within weeks. WelcoMe uses spaced repetition — short 5–15 minute modules delivered over time — so your team builds lasting confidence around casework and part-time rotas.
Social model of disability. Language. Attitudes. The fundamentals every caseworker needs.
Legal rights. Practical handling. Supporting guide dog and assistance dog owners.
Sensory considerations. Communication approaches. Reducing overwhelm.
Guiding technique. Document formats. Technology and communication.
BSL awareness. Lip reading tips. Loop systems. Phone alternatives.
Recognising distress. Supporting constituents in crisis. Appropriate boundaries.
Start at £59 a month and add what you need. Most constituency offices start here and add training seats as the team grows. Every plan includes a 14-day free trial — no credit card, no procurement, no tender.
Ideal for up to 3 staff. Start the free trial today and add seats whenever your team grows — no contract to renegotiate.
Bigger team from day one? Professional is £129/month for up to 9 staff and 3 locations. Compare all plans →
WelcoMe is already used by elected members and their teams to reach disabled constituents — including these MSPs at the Scottish Parliament.
Start the free trial and you can be training by tomorrow — or book a call and we'll walk you through it.
Takes a few minutes, and you can invite your caseworkers straight after. No credit card required.
Start free trialQuestions first? Email hello@wel-co.me.
From £59/month after the trial. No tender, no procurement exercise, and no long-term contract — cancel or change plan whenever your office needs change.
Prefer to talk it through first? Pick a time that suits and we'll take your team through setup.
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