Pricing
Audits, visit preparation and staff training come as one platform at every size. What changes the price is how many places you're getting ready: one office, a whole estate, or a transport network.
A single venue can start today on its own. Larger organisations get one written price, scoped with them.
One venue or office
A hotel, a museum, a GP practice, an MP's constituency office.
From£59 /month
14 days, no credit card required.
Several sites, an estate or a council area
Theatre groups, leisure trusts, retail chains, stadiums and councils. Councils can buy through a framework agreement, with one procurement process covering every venue.
What sets the price
Everything in the platform, for your whole estate, with event-day and seasonal staff scoped in.
A written price within 5 working days of scoping.
Routes and transport
Ferry operators, coach companies, stations and airports.
Transport is not priced on our venue tiers. It is scoped to the operator's network, and we are finalising the commercial model with Connected Places Catapult ahead of the Phase 2 trials. Happy to scope your footprint now so we can price properly when the framework lands.
The cost of an inaccessible visit doesn't show up on an invoice. It shows up in staff time, and in a disabled visitor who doesn't come back.
Access preferences arrive before the visitor does, so your team isn't piecing a visit together from phone calls, emails and notes passed between shifts.
Tell us once. A visitor shares their access preferences one time, and every venue they choose to share them with already knows.
Your team has already practised, and the condition-specific guides are there to pull up in the moment.
For estates, councils and transport operators.
Step 1
What the building is, who comes and why.
Step 2
Sites, teams, staff, and whether you want an audit. A single site can be one conversation. An estate or council usually needs a short exchange after the call.
Step 3
A single package figure within 5 working days of scoping, fixed and valid for 30 days. No haggling venue by venue.
Step 4
An order form, your data protection and security review, and any procurement steps your organisation needs. Then onboarding.
Two estates with twenty sites can look nothing alike. One has a permanent team and a single reception. Another has hundreds of event-day staff and visits routed to several teams. A number on a web page would be wrong for both, so we ask a few questions and give you one written price.
Yes. Audits, WelcoMe Key visit preparation, visit guides, every training module, condition-specific guides, booking integrations and analytics come with every plan. What changes with size is how many sites, staff and training seats you need, not what you can use.
From £59 a month you get 1 profile, 3 staff accounts and 3 training seats, with everything in the platform. Extra profiles are £50 a month each.
Yes. Single venues and offices get 14 days with no credit card. The trial gives you draft profile access, so you can explore the platform before you commit.
Yes. One agreement and one procurement process covers every venue in your council area: libraries, leisure centres, offices and more. We price it with you after a short scoping conversation.
We scope them into your written price. Large numbers of temporary staff, such as match-day stewards or festival volunteers, get quick briefings designed for people who may only work a single shift.
Transport is not priced on our venue tiers. It is scoped to the operator's network, and we are finalising the commercial model with Connected Places Catapult ahead of the Phase 2 trials. Happy to scope your footprint now so we can price properly when the framework lands.
Start a free trial for a single venue, or talk to us about your estate, council area or network.