Know what to prepare. Before they arrive.
Customers share their access requirements through their WelcoMe Key. Your team gets actionable briefing cards. Barriers removed before arrival—not scrambled at the door.
The problem with reactive accessibility
Right now, most venues only discover access requirements at the door. Staff scramble. Customers wait. The experience suffers for everyone.
- Customer arrives → "Oh, they need a wheelchair space"
- Staff panic → Rush to rearrange seating
- Customer waits → Feels like a burden
- Everyone stressed → Poor experience
- Customer books → Shares requirements via WelcoMe Key
- Staff briefed → Space prepared in advance
- Customer arrives → Everything ready
- Everyone relaxed → Great experience
What is WelcoMe Key?
WelcoMe Key is a digital accessibility profile that allows disabled customers to share their specific requirements with venues in advance of visiting. Key holders set up their profile once, describing their access requirements in their own words, and can then share it with any WelcoMe venue before a visit. The venue receives an actionable briefing card so staff know what barriers to remove before the customer arrives. This replaces the current model where disabled customers arrive, discover barriers, and have to explain their needs on the spot, often repeatedly, to different staff members.
One profile. Every venue.
Customers create their WelcoMe Key once—then share it with any venue on the platform. No repeating requirements. No explaining the same things over and over.
Express Setup
30 seconds to create a profile. Quick tools for common requirements, service preference slider, and one "golden rule" that matters most.
Customer Control
Customers choose what to share and with whom. Medical details never required. They share access requirements, not diagnoses.
Service Tuner
From "efficient service please" to "happy to chat"—customers set their communication preference on a simple slider.
"Please face me when speaking—I lipread."
How it works
From booking to arrival in four seamless steps.
Customer books
Customer buys a ticket, makes a reservation, or schedules an appointment through your existing booking system.
WelcoMe Key prompt
Confirmation email includes a link to create or connect their WelcoMe Key. 30 seconds to share their access requirements.
Staff get briefed
Before arrival, your team sees exactly what to prepare. Not medical files—actionable briefing cards.
Seamless arrival
Customer arrives to find barriers already removed. Wheelchair space ready. Staff briefed. No scrambling.
The Arrival Briefing Card
Not a medical file. A 30-second cheat sheet that tells staff exactly what to do. Greeting guidance, preparation checklist, and safety information—all on one card.
- Actionable, not medical
- 30-second read time
- Mobile-friendly for front-line staff
- Links to just-in-time training
Works with your existing systems
We integrate with the booking systems your staff already use—so accessibility data appears where they already work.
Ready to prepare for every visit?
See how WelcoMe transforms reactive scrambling into proactive preparation.