Know what to prepare. Before every interaction.
Customers share their access preferences through their WelcoMe Key. Your team gets actionable briefing cards—whether the interaction is in person, by phone, or on video. Prepared, not reactive.
The problem with reactive service
Right now, most venues only discover access preferences in the moment. Staff scramble. Customers repeat themselves. The experience suffers for everyone.
- Customer gets in touch → Staff have no context
- Scramble begins → Ask the same questions again
- Customer repeats themselves → Feels like a burden
- Everyone frustrated → Poor experience
- Customer books → Shares access preferences via WelcoMe Key
- Staff briefed → Preparation done in advance
- Interaction begins → Team already knows what to do
- Everyone confident → Great experience
What is WelcoMe Key?
WelcoMe Key is a digital accessibility profile that allows disabled customers to share their access preferences with venues and services in advance. Key holders set up their profile once, describing their access preferences in their own words, and can then share it with any WelcoMe venue before an interaction. The venue receives an actionable briefing card so staff know what barriers to remove before the interaction begins. This replaces the current model where disabled customers discover barriers in the moment and have to explain their needs on the spot, often repeatedly, to different staff members.
One profile. Every venue.
Customers create their WelcoMe Key once—then share it with any venue on the platform. No repeating access preferences. No explaining the same things over and over.
Express Setup
30 seconds to create a profile. Quick tools for common access preferences, service preference slider, and one "golden rule" that matters most.
Customer Control
Customers choose what to share and with whom. Medical details never required. They share access preferences, not diagnoses.
Service Tuner
From "efficient service please" to "happy to chat"—customers set their communication preference on a simple slider.
"Please face me when speaking—I lipread."
How it works
From booking to a prepared interaction in four seamless steps.
Customer books
Customer buys a ticket, makes a reservation, or schedules an appointment through your existing booking system.
WelcoMe Key prompt
Confirmation includes a link to create or connect their WelcoMe Key. 30 seconds to share their access preferences.
Staff get briefed
Before the interaction, your team sees exactly what to prepare. Not medical files—actionable briefing cards.
Seamless experience
Whether the customer walks through the door, joins a video call, or picks up the phone—your team is ready. No scrambling.
The Arrival Briefing Card
Not a medical file. A 30-second cheat sheet that tells your team exactly what to do. Interaction guidance, preparation checklist, and key context—all on one card.
- Actionable, not medical
- 30-second read time
- Works for in-person, phone, and video
- Links to just-in-time training
Works with your existing systems
We integrate with the booking systems your staff already use—so accessibility data appears where they already work.
Ready to prepare for every customer interaction?
See how WelcoMe turns reactive scrambling into proactive preparation.