Training that actually sticks.
Traditional training has a fundamental problem: people forget. Our spaced repetition system maintains knowledge over time through continuous micro-touchpoints—not annual tick-box exercises.
The forgetting curve is brutal
Your colleague completes accessibility training in January. By February, they remember a quarter of it. By July, almost nothing.
"People forget up to 50% of new information within an hour of learning it. Within 24 hours, this can increase to 70%. By the end of the week, people retain only about 25% of what they've learned."
Knowledge Retention Over Time
The antidote: spaced repetition
Instead of one big training session, we deliver continuous micro-touchpoints at strategic intervals—right before knowledge would be forgotten.
- ✗Complete training once a year
- ✗Forget 70% within 24 hours
- ✗Generic scenarios
- ✗Completion certificates
- ✗No link to actual customers
- Continuous micro-touchpoints
- Spaced repetition maintains 75%+ retention
- Venue-specific situations
- Retention scores and analytics
- Just-in-time refreshers before real visits
Structured around barriers, not conditions
Every team gets a foundation in disability awareness and assistance dogs. Then choose Focused modules to match the situations your staff actually face.
Removing Barriers: The Basics
Universal disability awareness, the social model, barrier mindset, and communication fundamentals
Always includedAssistance Dogs
Legal requirements, types of assistance dogs, barrier removal around access and distraction
Always includedRemoving Mobility Barriers
Physical access, wheelchair users, ambulatory disabilities, step-free routes
Removing Communication Barriers
Deaf and hard of hearing customers, BSL, communication methods, hearing loops
Removing Information Barriers
Blind and partially sighted customers, navigation, wayfinding, alternative formats
Removing Environmental Barriers
Neurodivergent customers, sensory overload, predictability, autism, ADHD
Removing Invisible Barriers
Non-visible disabilities, chronic conditions, assumption as a barrier
How modules map to plans
Practice that mirrors reality
When no real visits are scheduled, staff receive scenario-based practice that feels like preparing for a real customer. When a real visit happens, the workflow is already familiar.
- Realistic personas with access requirements
- Condition-specific context and guidance
- Venue-relevant situations
- Complexity increases with mastery
Tomorrow's scenario: James K.
"Hi, I use a powered wheelchair (75cm width) and I have ME/CFS which causes severe fatigue. I'll need somewhere to rest during my visit."
Myalgic encephalomyelitis causes severe fatigue not relieved by rest. Energy levels vary significantly day-to-day. Avoid suggesting James "push through"—pacing is essential.
James asks if there's somewhere he can sit while you find the laptops he's interested in. What do you do?
Just-in-time refreshers
Here's where WelcoMe has an advantage no generic LMS can match: we know when training is about to be relevant.
The colleague handling this visit gets a targeted 30-second refresher on mobility access—right before it matters.
Measure retention, not just completion
Most training platforms measure who finished. We measure who actually remembers.
Retention Scores
See verified knowledge retention over time, not just who clicked "complete"
Team Health
Compare retention across venues and regions. Spot teams that need support.
ESG Reporting
Auditable metrics for your ESG report. Real numbers, not just "committed to accessibility."
What you can report:
- "We trained 4,200 colleagues across 300+ stores in accessibility best practice"
- "Our average retention score is 87%, verified through ongoing assessment"
- "We prepared for 1,200+ customer visits with specific access requirements"
That's auditable. That's defensible. That's what investors actually want to see.
Ready for training that actually sticks?
See how spaced repetition transforms compliance training into genuine competence.