Share once. Always prepared.
Your WelcoMe Key lets you share your access preferences with venues and services before any interaction—whether you are visiting in person, calling, or joining a video call. No repeating yourself. Just barriers removed and good service ready.
Free forever. Your data, your control.
How it works
Three steps to never repeating your access preferences again.
Set up your WelcoMe Key
Create your profile once. Add the access preferences that matter to you—nothing more, nothing less. You decide what to share.
Book at a WelcoMe venue
When you book, you'll see an option to share your access preferences. One click connects your WelcoMe Key to your booking.
Experience prepared service
Staff know what barriers to remove before your interaction begins—whether you walk through the door, pick up the phone, or join a video call. Just good service.
You're in control
WelcoMe is built around one principle: you decide. Not venues. Not us. You.
What you share
You choose what matters. A general heads-up or the full detail—it’s yours to decide.
Who sees it
Your information goes only to venues you book with. You can revoke access anytime. Your data, your rules.
How you're served
Prefer efficient service? Want staff to take their time? Set your service style and venues will know how you like things.
Your dignity
No medical files. No pity. Just practical information that helps venues remove barriers and treat you like any other customer.
Where can you use WelcoMe?
A growing network of venues across the UK are removing barriers with WelcoMe.
Know a venue that should use WelcoMe? Suggest a venue—we'll reach out to them.
See how venues are preparing for you
Real stories from venues removing barriers and raising the standard for every customer.
Fruitmarket, Edinburgh
A smiley welcome is the most important interpretation tool we have.
Marsham Court Hotel
No business in our industry can afford to ignore more than 20% of the population.
Battersea Power Station
Accessibility is not a compromise or a special request — it’s a standard.
Questions?
Find answers to the most common questions about WelcoMe, your data, and how it all works.
View FAQsThis isn't about kindness.
It's about good service.
You're not asking for special treatment. You're asking for barriers to be removed so you can be a customer like anyone else. WelcoMe helps venues understand that—and act on it.
Venues don't use WelcoMe to be kind. They use it because prepared service is better service, and better service means better business. You benefit because barriers get removed. Everyone wins.
Ready to stop repeating yourself?
Set up your WelcoMe Key once. Use it everywhere. Connect with venues and services that are actually ready for you.
Free forever • Takes 2 minutes • You control everything