Thoughts on accessibility, the social model, and building inclusive venues.
Most accessibility training gets it wrong. They teach staff to 'help disabled people'. But that framing is the problem. Here's why the social model changes everything.
Disabled people and their households control £274 billion in annual spending. Yet 75% have walked away from a purchase due to poor accessibility. Here's the business case for getting this right.
Your team completed accessibility training six months ago. How much do they remember? Science says: almost nothing. Here's why traditional training fails—and what actually works.
See how WelcoMe helps venues prepare for every customer.