Thoughts on accessibility, the social model, and building inclusive venues.
The social model of disability says barriers are the problem, not people. Learn why this distinction transforms how venues approach accessibility, and why it matters for your staff, your customers, and your bottom line.
"Clinical skill is only half the battle; the other half is ensuring every patient feels seen, understood, and supported before they even sit in the chair."
"No business in our industry can afford to ignore more than 20% of the population."
"It moves the conversation from 'what are the barriers?' to 'where are we going?'"
Westminster Council deployed WelcoMe across libraries, leisure centres, and offices to remove accessibility barriers and prepare staff for disabled visitors. Here's what happened.
Battersea Power Station deployed WelcoMe to prepare staff for disabled visitors, improve guest confidence, and make accessibility operational across the estate. Here's what changed.
Disabled people and their households control £274 billion in annual spending power. 75% have walked away from a purchase due to poor accessibility. Here's the full business case for getting this right.
Science shows people forget 70% of new information within 24 hours. Annual accessibility training doesn't work. Here's the evidence for spaced repetition and what it means for venue teams.
See how WelcoMe helps venues prepare for every customer.
