Hospitality means everyone.
Great hospitality is personal. WelcoMe helps you know what each guest needs before they arrive—so every stay, every meal, every visit feels like it was designed for them.
Spent on UK holidays by disabled travellers
Have experienced access barriers in hotels
More likely to recommend accessible venues
Common barriers in hospitality
These barriers turn guests away. Here's how WelcoMe helps you remove them.
Room barriers
Accessible rooms booked out, bathroom doors too narrow, beds too high
Audit tracks real accessibility status. Requirements matched to rooms that actually work.
Restaurant barriers
Fixed seating, no space for wheelchairs, menus in small print only
Visit prep ensures right table allocated. Large print and braille menus flagged to staff.
Communication barriers
Phone-only booking, no visual alerts, staff unsure how to communicate
Multiple booking channels. Staff trained in communication access. Visual alerts noted.
Service barriers
Assumptions about what guests can do, over-helping, ignoring companions
Training embeds dignity-first approach. Staff know to ask, not assume.
Guest requirements, department by department
In hospitality, multiple teams need to know about guest requirements. WelcoMe ensures the right information reaches the right people.
Pre-arrival preparation
Guest requirements flow to reception, housekeeping, and restaurant before arrival.
Room matching
Match requirements to rooms that actually meet them—not just labelled "accessible".
Multi-department briefing
Front desk, F&B, housekeeping, spa—everyone who needs to know, knows.
Repeat guest recognition
WelcoMe Key means requirements travel with the guest. No repeating every stay.
Chair needed at check-in desk. Streamline paperwork.
Room 204 allocated. Bathroom grab rails confirmed.
Table 8 reserved for dinner. Good lighting, face guest when speaking.
Real scenarios, real impact
See how preparation transforms the guest experience.
Hotel check-in
Guest who uses a walking frame arrives after a long journey. They need to sit during check-in.
Reception has no seating. Guest stands for 10 minutes during paperwork. Arrives at room exhausted.
WelcoMe Key shared at booking. Chair ready at reception. Staff briefed to streamline check-in.
Bottom line: Guest starts their stay relaxed, not exhausted. Sets the tone for the whole visit.
Restaurant reservation
Deaf couple booking anniversary dinner. They lipread and need good lighting at their table.
Seated at dim corner table. Can't lipread in low light. Struggle to communicate with waiter. Anniversary ruined.
Requirements shared in advance. Well-lit table reserved. Staff briefed to face them when speaking.
Bottom line: Romantic dinner as planned. They recommend the restaurant to friends.
Conference attendance
Wheelchair user attending conference in hotel. Needs accessible room and conference room access.
Accessible room available but far from conference rooms. Gets lost navigating. Misses sessions.
Room allocated near conference. Route mapped. Staff briefed to assist with directions if needed.
Bottom line: Productive conference. Books same hotel for next year's event.
Three pillars for hospitality
Audit your property
Map barriers room by room, space by space. Track what's truly accessible versus just labelled.
Learn about audits →Prepare for every guest
Requirements captured at booking. Multi-department briefings before arrival.
Learn about visits →Train all departments
Hospitality-specific training. From reception to housekeeping to F&B.
Learn about training →Ready to welcome every guest?
See how WelcoMe helps hotels and restaurants deliver truly personal service.